Ingrid Vaughan has spent her career working with and for small businesses, and in the last 10 years, in an HR management capacity. One of the most common challenges for small business owners is finding the time to understand and deliver all the HR components required to effectively manage their teams, while still running their businesses day-to-day. HR tasks become “to do” items on an endless list that sits on the side of their desk, until something goes wrong by then the stakes are usually high and the actions required are urgent. Ingrid brings a manageable, customized approach to those tasks and assists business owners with creating peace of mind around the most common elements of small business HR.

Engaged, happy employees ensure a company accomplishes its vision, meets its goals and provides the best product or service possible. As a coach, corporate trainer, HR Manager, program builder, and performance management expert, she’s done it all, but her focus at SMART HR is supporting business owners and managers by building systems and processes that have their HR running smoothly, and providing tools to help them manage their teams in a powerful and effective way. She brings leadership, professionalism and creativity to every project and is passionate about creating exceptional employee experiences and being a resource to organizational leaders.

Ingrid will help you get SMART about your HR! She’ll assist with building systems that will help you measure progress and evaluate outcomes against your objectives, saving you time and money. In the process you’ll also build an exceptional team and workplace culture that attracts and retains great talent!


Lindsay Borschneck did her undergrad at UVIC and is completing her Post Degree Diploma in HR management and leadership this April. She has an entrepreneurial spirit and treats your business like her own. She has performed HR in many industries such as the provincial government, real estate development, and mechanics. Lindsay has a passion for leadership, which lead her to SMART HR and their mission “Better leaders make a better world”

Taylor Graves is an emerging HR professional who’s set to receive his business administration degree from Camosun College later this year. His background in construction has afforded him a unique set of experiences to bring to the team at Smart HR. He has a friendly and outgoing personality to go along with a passion for networking—and basketball.

What people say about working with me!

“Ingrid is creative, professional and a pleasure to work with. She demonstrates strong leadership, a positive attitude and a genuine concern for the well-being and success of her clients. She worked diligently to provide excellent service to members of the WestShore Chamber of Commerce. Any work she undertakes for clients will be done with diligence and professionalism.”

“Ingrid is a “star” who offers clients a robust set of HR skills, a vital energy and a positive attitude.”