Smart HR’s vision is to equip leaders who change the world. We do this by facilitating positive leadership growth in people and organizations. We train and coach leaders to increase their confidence, influence and effectiveness in their organizations.

We started as an HR Consulting firm, but as we worked with organizational leaders and business owners, a pattern emerged. We realized that companies with strong leadership had better cultures and fewer HR issues. So we began focusing our efforts on growing leadership skills alongside our HR support. We’ve seen this result in confident leaders who handle their HR issues and lead their teams in powerful and effective ways. This strengthens organizations and increases their bottom line.

This powerful connection led us to develop the Smart Leadership Academy, which focuses on equipping leaders at all levels of an organization to gain a better understanding of themselves, how to coach and lead teams, and how to maximize their impact in their organizations.

Smart HR offers both HR services and leadership development, serving clients in a number of different (for and not for profit) industries, including education, health services, retail, family businesses, First Nations, recreation, tech, publishing, and service-oriented companies. Scroll down to find out what people say about working with us.

What’s most important to us is getting to know you and working collaboratively to help you lead a vibrant, engaged team that works hard to deliver on your organizational goals. Whether you’re creating HR strategies to recruit, engage and retain your team, or you’re coaching and leading to develop strong performers and future leaders, what you bring to the table determines your organization’s success. Facilitating and supporting your leadership growth and development is what keeps us jazzed about what we do.

Our Team


Ingrid Vaughan is Smart HR’s Architect and Founder. With a Masters in Leadership, Ingrid is passionate about growing and developing leaders at all levels in an organization. Believing that great leaders make great companies, she created the Smart Leadership Academy to grow confident, competent leaders who have a powerful impact on their organizations. Ingrid has spent her career working with and for small businesses in an HR management capacity. With a simple, customized approach to HR management, she also helps business owners engage with and manage their teams more effectively. With a professional, creative and dynamic approach to her work, Ingrid is committed to creating exceptional employee experiences and being a resource to organizational leaders.



Grace Tilmont is Smart HR’s Chief Organizing Officer. She keeps things humming along and makes sure none of the important stuff falls through the cracks. Grace has been working in account management and customer success in Victoria’s booming tech industry for the past 3 years. She is also a recent University of Victoria grad with a degree in Professional Writing, Social Justice, Business, and Spanish. Grace is thrilled to align her organizational and communication skills with Ingrid’s leadership and creativity to create impactful change in businesses all across Victoria.



Tracy Pheiffer is an experienced human resource leader delivering HR services to a variety of unionized and non-unionized organizations in retail, health, hospitality, manufacturing, insurance and service industries. As a Smart HR Associate, she brings a wealth of experience including business planning and development, performance management, employee engagement, recruitment and hiring, policy/job description development, and compensation strategies. Tracy is committed to a high level of professional integrity as she collaborates with clients in finding effective solutions to human resource issues and to achieving organizational goals.

What people say about working with us.

We have had the privilege of working with Ingrid Vaughn from Smart HR on our last two hires.  She has also been instrumental, as a consultant, in defining and building our culture.  She very quickly understood what matters to our company and delivered beyond our expectations.  Smart HR has quickly become a trusted business partner and adds great value to our business.  We would highly recommend Ingrid, and Smart HR, for anything HR related.”

Victoria ShannonHansbraun Investments Ltd.

“I would like to say, that this is the best money you will ever spend when you Invest in yourself and your employees. Ingrid will lead you through a great learning experience. She is intuitive, she listens and she gives excellent feedback. She was able to tailor our time together to meet our needs and gave us the tools to continue to evaluate team growth and effect change.”

Debbie ClarkKamloops Medical Centre

“Our management and ownership team had the pleasure of working with Ingrid and Smart HR. With leaders at all levels, Ingrid worked with us to customize the content to suit our specific needs, and the results were fantastic. Ingrid is an excellent facilitator and kept our group engaged, motivated and inspired the entire day. The tools and resources provided have been easily integrated into our workplace and continue to grow our team and create value at all levels. We see an improved clarity in strategy, messaging and delivery that is driving our entire team to success. I highly recommend Smart HR to anyone who wants to bring their team together to understand the fundamentals of leadership communication.”

Larissa DomayMy Chosen Restaurant

“Smart HR’s Coaching and Team Leadership workshop was an engaging, full day of management skills training.  Ingrid answered all our questions in a way that allowed us to feel confident about the content being delivered and excited about integrating this new knowledge into everyday practice. She is a true leader and I appreciated what she delivered in this workshop and value what I am taking forward in my leadership role.”

Kim DillonWorklink Employment Society

“Ingrid is creative, professional and a pleasure to work with. She demonstrates strong leadership, a positive attitude and a genuine concern for the well-being and success of her clients. She worked diligently to provide excellent service to members of the WestShore Chamber of Commerce. Any work she undertakes for clients will be done with diligence and professionalism.”

“Smart HR’s Coaching and Leadership workshop offered insights into myself and those around me that will provide immediate strategies for effective team building.  The concepts were well-paced, clearly articulated, beautifully presented and practical. It is rare to attend a learning opportunity with a diverse audience and find that there is content to serve everyone in the room. I would highly recommend Ingrid as a dynamic leadership trainer.”

“A dedicated, knowledgeable professional, Ingrid provides clear, usable tools for managers to more effectively work with their teams. She is a seasoned trainer and easily engaged with our team with helpful insights as issues arose. Ingrid’s commitment, ability to quickly engage team members and assist managers with staffing issues are exceptional.”

“Ingrid exhibits exceptionally high integrity and is an absolute joy to work with. Nothing is too much trouble in her pursuit to deliver exactly what is required for her clients. She is conscientious and delivers first-rate service.”

“At the Coaching and Team Leadership workshop, Ingrid had an excellent way of balancing moving the materials along and interacting with, and giving time to, what came up in each moment for the participants. She was wise to the times and generations in the room and had an excellent way of integrating all she taught into the situations that arose in conversation. I really appreciated the models and visuals she provided to make the material memorable. Not only did I benefit from them, but I can picture using them as valuable tools in future conversations/scenarios in my work environment. I also appreciated her use of personal examples of both successes and failure from her own experience. Together they created an approachable yet aspirational environment.”